Free shipping to mainland SpainCategory 3 sun filter, CE certified14 days to return with no penalty3-year guaranteeFree shipping to mainland SpainCategory 3 sun filter, CE certified14 days to return with no penalty3-year guaranteeFree shipping to mainland SpainCategory 3 sun filter, CE certified14 days to return with no penalty3-year guaranteeFree shipping to mainland SpainCategory 3 sun filter, CE certified14 days to return with no penalty3-year guarantee
For now we only ship to mainland Spain.

Returns and right of withdrawal

If the glasses are not what you expected, you can return them. Here is how, and what your rights are.

You have 14 days to change your mind

As a consumer, you have the right to withdraw from the purchase within 14 calendar days without having to give any reason and without penalty.

The period starts on the day on which you, or the person you designate, receive the product. If the order is delivered in several shipments, it runs from receipt of the last one.

How to return

1. Let us know within the period by writing to info@polenegafas.com or calling 614 270 936. You may use the form below, but it is not compulsory: it is enough to state your decision to withdraw clearly. 2. We will confirm the return address and how to send it. 3. Send us the product without delay and, in any event, no later than 14 calendar days from the day you informed us of your decision.

Condition of returned items

Return them complete, with all their accessories and, if possible, in their original packaging. You may try them on to check whether they suit you, just as you would in a physical shop; what you should not do is use them beyond what is necessary for that.

If the product arrives with deterioration going beyond such a check, we may deduct the corresponding loss of value from the refund.

Cost of returns

If you withdraw from the purchase — that is, if you return the glasses simply because you have changed your mind — the direct cost of sending them back to us is borne by you. We are telling you this here, before you buy, as required by law.

You may send them by whatever means you prefer. If you would find it more convenient for us to arrange the collection, write to us and we will tell you the cost beforehand; in that case it would be deducted from the refund.

We do not apply any penalty or additional deduction for withdrawing: you are refunded the full price you paid, including the initial shipping costs.

If the product arrived faulty or does not match what you ordered, the return costs you nothing in any case.

When you get your money back

We will refund all amounts paid, including the initial shipping costs if any, without undue delay and no later than 14 calendar days from the day you informed us of your withdrawal.

We may withhold the refund until we have received the product.

The refund is made using the same payment method you used, unless we agree otherwise. It will not cost you anything.

Faulty products

If the product has a manufacturing defect, this is not a matter of withdrawal but of the legal guarantee, and you have three years from delivery. Write to us at info@polenegafas.com with your order number and photographs of the defect and we will resolve it at no cost to you.

Withdrawal form

You do not have to use it, but if you find it more convenient you can copy this text and send it to us:

For the attention of KLARICK LENS S.L., C/ Alcalde Cristóbal Ortega Navarro, nº 3, Portal 5, Bajo B, 29130 Alhaurín de la Torre (Málaga), info@polenegafas.com:

I hereby give notice that I withdraw from my contract of sale of the following product: [PRODUCT AND COLOUR]. Order number [ORDER NO.], received on [DATE OF RECEIPT]. Name of consumer: [NAME]. Address of consumer: [ADDRESS]. Date: [DATE].

Last updated: 11 September 2026.